香港澳登有限公司(下稱為「我們」、「本公司」或「澳登」)。我們擁有及營運網站 www.auden.com.hk (下稱為「本網站」或「auden.com.hk」)。我們的網站提供方便的方式給顧客於網上購買我們的產品(「服務」)。閣下使用本網站前請仔細閱讀本條款。當閣下使用本網站，即代表閣下同意受下列條款及細則所約束。我們可能不時更新此本條款及細則。經修訂的條款將於發布日起生效。
3.1 順豐速運 – 自取服務【郵費到付】(只限香港本地)
3.2 順豐速運 – 快遞服務【郵費到付】(只限香港本地)
Auden Green Products Ltd (collectively referred to as "we", the "Company" or “Auden” ). We own and operate the site www.auden.com.hk (collectively referred to as “our site” or “auden.com.hk”). Our site offers a convenient way to purchase our products online (referred to as "Service"). Please read the following terms and conditions carefully before using this site. By using this site, you agree that you have read these terms and conditions and that you accept to be bound by them. We may update these terms and conditions from time to time, the revised terms will take effect upon publishing on the site.
You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
You are required to provide us with accurate, current and complete information during registration. Should there be any changes regarding the information, you are required to inform us immediately in order to maintain effective communication between us.
The Company only accepts credit card, and we reserve the right to exclude particular methods of payment.
Orders will be charged in Hong Kong dollars.
The Company reserves the right to change any payment terms for any order without prior notice.
The Company partners with some Hong Kong based transportation service providers to provide a highly efficient and cost effective delivery service.
You shall ensure that a person of a reasonable age who is authorized to receive for the order at the specified time of delivery at the specified address.
Delivery services may be delayed due to heavy rainstorm and bad weather.
No delivery services shall be available on Saturdays, Sundays or Public holidays; and when Black Rainstorm Signal or Typhoon signal No.8 or above is hoisted by the Hong Kong Observatory.
3.1 SF Express – Self pick up (Hong Kong only)
Pick up point: Customers can select SF Store, SF Service Center.
Customers shall be responsible for the delivery fee and settle the payment upon collecting the products. Please note that delivery fee is not reflected on the order. Information about delivery fee, please refer to: SF Express.
Time: It usually takes around 2-3 workings days, and it may take longer if pick up at convenience store is chosen.
Storage period: Please collect the products within 3 working days after the products arrived at the pick up point. Should you require special arrangement, please contact SF Express.
3.2 SF Express – Delivery (Hong Kong only)
Products can be sent to the destination according to your address, this may lead to a higher delivery fee.
Delivery fee: Customers shall be responsible for the delivery fee and settle the payment upon collecting the products. Please note that delivery fee is not reflected on the order. Information about delivery fee, please refer to: SF Express.
Time: It usually takes around 2-3 workings days.
4. Cancel, Return and Refund
Only a partial refund would be allowed, if cancelling the order after the products have been packed, an admin charge of HKD20 will be deducted from the total amount.
You are recommended to contact us immediately after receiving the products should there be any issues. Requests for replacement or refund will only be considered within 3 working days after delivery.
Product photos on this site are for reference only, and may deviate from the actual products due to the quality of the photos. Such deviations, if any, do not act as a ground for replacement and refund.
All return and refund requests are subject to the final decision of the Company.
5. Force Majeure
If the Company is prevented in the performance of the services it offers on this site by reason of act of God, fire, flood, casualty, accident or other natural disaster, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes that beyond the reasonable control of the Company, the Company shall be excused from such performance to the extent of such prevention.
The Company shall not be responsible for and disclaims all liability for any direct, indirect, incidental or consequential loss, liability, damage, personal injury or expense of any nature whatsoever which may be suffered by you, as a result of or which may be attributable, directly or indirectly to your access and use of the website and the content.
7. Intellectual Property
Auden Green Products Ltd owns the intellectual property rights of the site and all contents on the site, including trademarks, logos, product names, and company names. Any reproduction or use of any of the contents of this website without the prior written permission of Auden Green Products Ltd is prohibited.